Shipping & Return
From receipt of payment all orders are shipped within 1-2 working days.
Free UK Delivery
We now offer free UK 2nd class Royal Mail OR Tracked 48 2-3 day signed for delivery on all orders Over £20 with only canna wine a exception..
CBD Oil DEN Ltd use international & domestic distributors based in Europe & UK . Our team will ensure your order is being processed as quickly as possible. Your order will be dispatched from the nearest distributor when possible, although the 95% of stock is located in the United Kingdom so you may receive different packages for the same order. Customers will receive orders via our UK courier partners.
UK Domestic Shipping
UK, Northern Ireland and Channel Islands are shipped by Royal Mail signed for. A signature will be required on receipt.
UK To Europe
For Europe we have two shipping tiers. In countries with a reliable post service we ship with Royal Mail International tracked and signed for (£11.99), allow 3-5 working days for delivery. In some countries, where we had problems with the delivery service we now use a dedicated courier service (TNT/UPS/DPD/DHL Ect….), International delivery times may vary. Cost £19.99
All parcels require a signature on receipt.
Canada, USA, Asia, Australia Shipping
95% of our orders are processed and dispatched from our warehouse and fulfillment center in Leicester UK.
We have a dedicated shipping postage and packaging department, who are committed to getting the items sent out to our customers as quickly and as securely as possible.
All of our Shipping Options are weight based.
We aim to get all orders placed before 2pm dispatched the same day (Monday-Friday), however this is not always possible. Therefore, we would ask you to add 1 extra processing day onto the listed delivery duration.
Please note that the delivery duration is calculated from the point of dispatch, rather than when the order was placed.
Please note, we cannot take responsibility for parcels that go missing under the Royal Mail Standard (untracked) service. No replacements or refunds will be provided in these cases.
We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Royal Mail, Hermes, Yodel, DPD, DHL, UPS and UK Mail.
In the unlikely event that your buyer has not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.
The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created.
If you’re an existing premium customer you can keep using the existing shipping options, which will be changed to £2.80 for Standard and £4.90 for Express.
The Royal Mail Large Letter option will not be available to Premium customers on the Inventory Source Platform, as it is only available for a select number of products. It also requires complex settings on your websites to be implemented to your customers. However, we will select the Large Letter (tracked) option whenever it is available for your products, so you will still gain the benefit of the large letter option.
INTERNATIONAL SHIPPING CHARGES:
Europe – £14.75 +vat (4-6 days)
Rest of the World – £19.75 +vat (6-8 days)
Europe includes every recognised European country, and ROW includes almost every country outside of this zone. Please note that international shipping duration is an estimate only, and it may vary from country to country. On some occasions, it may take longer than the estimated delivery time.
Please Note: International shipping covers more than 180 countries and will only be available to Premium plan customers.
Please note that you will be responsible for All Taxes and Customs related costs in the destination country.
We highly advise you to check the destination country’s law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders. Some products may require special licenses or permits to import and we won’t be responsible for products rejected or confiscated by your local customs.
Returns & Refunds
We’re committed to selling excellent quality products we hope you’ll enjoy but we also know that, for one reason or another, there may be a time when you want to return something you’ve bought.
If I Change my Mind
You can return the item within 30 days. Just return the item to us unused with the seal intact with your name and preferably invoice number or order ID and we’ll give you a refund. All goods will be inspected on return.
How to Return an Item
If you want to return a package, it is essential that you enclose at least your name and address so we can identify you on the database, preferably with the invoice number of order ID with the goods and a note describing the item and the reason for return. Please keep proof of posting. Any refund will be issued to the card used to make the original purchase. Please allow 3-5 working days for the funds to show in your account. Should a return be requested or received after 30 days, it is at CBD Oil DEN’s discretion to give a refund. If you have any further questions, please contact us.